Privacy Policy

Your privacy matters

At TEREAU, we respect the trust you place in us when you shop for jewelry online. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using tereau.com, you agree to the practices described here.

Clear purpose

We collect information to process orders, improve your shopping experience, and communicate with you about your purchase.

Secure checkout

Payments are handled by trusted processors. We do not store full credit or debit card numbers on our servers.

Your control

You can update account details, manage marketing preferences, and contact us anytime with privacy questions.

Who we are

TEREAU operates this website and is responsible for the personal information collected through tereau.com and related customer service channels. When we say “we,” “us,” or “our,” we mean TEREAU.

Information we collect

Depending on how you use our site, we may collect:

Account & contact details — name, email address, phone number, billing and shipping addresses
Order information — products purchased, order history, delivery preferences, and related communications
Payment information — processed securely by our payment providers; we receive confirmation and limited payment status details
Account credentials — if you create an account, such as your email and password (stored in protected form)
Customer care messages — information you share when you email us or use our Contact Us form
Device & usage data — IP address, browser type, pages viewed, referring links, and similar analytics that help us understand site performance
Cookies & similar technologies — used for essential site functions, remembering preferences, and measuring traffic

We only ask for information that helps us fulfill your order, support your account, or improve the TEREAU shopping experience.

How we use your information

Process, fulfill, and ship your jewelry orders
Send order confirmations, shipping updates, and service-related messages
Provide customer support for returns, exchanges, and product questions
Create and manage your account if you choose to register
Personalize browsing and improve product presentation and site usability
Detect, prevent, and address fraud, security issues, or misuse
Send marketing emails only when you have opted in, or as otherwise permitted by law
Meet legal, tax, accounting, and regulatory requirements

Cookies & analytics

We use cookies and similar tools to keep the site working, remember items in your cart, understand how visitors shop, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect checkout or other site features.

Payment & checkout partners

When you pay for an order, your payment details are processed by secure third-party payment providers. Those providers handle card or wallet data according to their own privacy and security standards. TEREAU does not store complete payment card numbers on this website.

When we share information

We do not sell your personal information. We may share information only as needed with trusted partners who help us operate, including:

Payment processors and fraud-prevention services
Shipping carriers and fulfillment partners
Email, hosting, analytics, and customer-support tools
Professional advisers or authorities when required by law

These partners are expected to use your information only to provide services to us or as required by law. If you shop through TikTok Shop or another connected channel, that platform’s privacy practices also apply to information you share there.

International shopping

TEREAU ships internationally. If you order from outside the country where our systems are hosted, your information may be processed in another country. We take reasonable steps to handle that information carefully and in line with this policy.

How long we keep information

We keep personal information for as long as needed to fulfill the purposes described above — for example, to complete orders, maintain your account, resolve disputes, and meet legal or accounting obligations. When information is no longer needed, we take steps to delete or de-identify it.

Your choices & rights

Update account details after signing in to My Account
Unsubscribe from marketing emails using the link in those messages
Request access to, correction of, or deletion of personal information where applicable
Ask us questions about how your information is used

Depending on where you live, local privacy laws may give you additional rights. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us and we will take appropriate steps to remove it.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we encourage you to use a strong unique password for your account and to contact us promptly if you suspect unauthorized access.

Links to other sites

Our website may link to third-party sites or platforms. Their privacy practices are their own, and we encourage you to review their policies before sharing information with them.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will post the revised version on this page. Continued use of the site after an update means you accept the revised policy.

This Privacy Policy was last updated in 2026.

Contact us

If you have questions about this Privacy Policy or how TEREAU handles personal information, please reach out:

Email: [email protected]
Contact form: Contact Us

Questions about your privacy?

We’re happy to help with privacy requests and account-related questions.