Returns & Refunds

Return eligibility

To be eligible for a return or exchange, your item should meet all of the following:

• Returned within 30 days of delivery
• Unworn, unused, and free from signs of wear or damage
• In original packaging (pouch/box and any cards included)
• Accompanied by your order number / proof of purchase

Items that cannot be returned

For hygiene and quality reasons, the following are generally final sale:

• Personalized, engraved, or custom-made pieces
• Items marked as final sale
• Pieces that show wear, damage, or alteration
• Earrings in some cases, when opened for hygiene reasons (if noted at purchase)

How to start a return

1. Email us at [email protected] or use our Contact Us form
2. Include your order number, item(s) to return, and reason for return
3. We’ll reply with return instructions (usually within one business day)
4. Ship the item back using the method we confirm — please keep your tracking number

Please wait for return authorization before sending items back. Unauthorized returns may be delayed or returned to you.

Refunds

Once we receive your return and confirm it meets our guidelines, we’ll process your refund to the original payment method.

• Inspection and refund processing typically take 3–7 business days after we receive the package
• Your bank or card issuer may need additional time to post the credit
• Original outbound shipping fees are generally non-refundable
• If a return shipping label was provided, related fees may be deducted from your refund when applicable

Exchanges

Need a different size or style? Contact us within 30 days of delivery. We’ll help arrange an exchange for an eligible item when stock is available. If the new item has a different price, we’ll confirm any balance before shipping.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We’ll make it right with a replacement or refund as appropriate.

TikTok Shop orders

Orders placed through our TikTok Shop follow TikTok’s return process and timelines shown in your TikTok order details. You can usually start a return directly in the TikTok app for eligible items.